This is one of those "your experience differs from mine and therefore you're wrong". I don't think the author was lying, that was the experience they had which

This is one of those "your experience differs from mine and therefore you're wrong". I don't think the author was lying, that was the experience they had which seemed suboptimal and quite rightly pointed out a need to improve the charging experience. I rented a Tesla for a short holiday and I have to admit I found the charging situation frustrating. Driving to a charging station only to find that its being used is a frustrating experience. EV's are wonderful and the charging experience is cheaper or sometimes free compared to petrol, but it does need to improve.