At times I've interrupted such a complaint to clarify: "Is this venting, or a bug report?" Once the person (not always female, but usually) understands the qu

At times I've interrupted such a complaint to clarify: "Is this venting, or a bug report?" Once the person (not always female, but usually) understands the question, it helps a lot, and as a bonus they feel a lot more listened to than they otherwise would.