And DR includes the literal recovery portion. American had IT ready to deploy and quickly fix the problem at the actual terminals, Delta didn’t. We have baseli

And DR includes the literal recovery portion. American had IT ready to deploy and quickly fix the problem at the actual terminals, Delta didn’t. We have baselines for airlines doing this better, why are you defending Delta so aggressively? They didn’t invest in the people, tools, or tech to recover from a severe outage and the CEO clearly wants to pass the blame. If this had only happened to them due to some vendor they relied on, the argument makes sense, but it didn’t, it happened to multiple airlines of similar scale.