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These were self-managed servers. Delta manages them, and Delta selected/installed Crowdstrike. Delta had a poor DR plan, particularly around crew management dis
by Someone1234 2y ago
These were self-managed servers. Delta manages them, and Delta selected/installed Crowdstrike. Delta had a poor DR plan, particularly around crew management disruptions (even in spite of other airlines going down in the last five years and it also costing THEM millions).
This is Ed Bastian deflecting. This type of disruption was foreseeable, and he had years of notice between the double Southwest crew management problems in 2022 and this outage.
While it was started by the Crowdstrike error, that took roughly 6-hours to resolve, the other week+ of Delta disruption (and 2K+ flights cancelled) was purely policy/planning/DR issues which the CEO is personally responsible for.
I legitimately believe Ed Bastian needs to fall on his sword for this one. You lose 500-million by gross incompetence you need to go.
PS - Apple also don't even offer an appropriate product in this space, so this is also technologically ignorant. If he had said Linux or even AWS/Google Cloud/etc it would make SOME sense (still misses the point though).