What makes that scenario much worse is linked in the original robbery article, where Chase started the investigation and then closed it as the transaction was d

What makes that scenario much worse is linked in the original robbery article, where Chase started the investigation and then closed it as the transaction was deemed "authorized" thereby keeping them down ~$2k. Despite escalating with police reports and video footage of the assault, Chase still closed the case. It was only after they went to the local news org that Chase finally did something.