That wouldn't cut it for me, since I don't feel it is a reasonable mistake for support staff to be making. If you are hiring people to process RMAs, and they d

That wouldn't cut it for me, since I don't feel it is a reasonable mistake for support staff to be making. If you are hiring people to process RMAs, and they don't know what an operating system is, then I obviously can't put any faith in your RMA process. If its just "we hire clueless people and don't care" then all sorts of other legit RMAs can be rejected too. I don't have the time nor inclination to fight with a company over crap like that, so I just stick to ones where I know I don't have to.