This is not at all suprisinging to me. In general, companies underestimate the intelligence of the consumer and are pretty bad at imagining being a consumer loo

This is not at all suprisinging to me. In general, companies underestimate the intelligence of the consumer and are pretty bad at imagining being a consumer looking at their company. We are all being indundated with AI hype, and it's almost all telling companies "you can save money by getting AI to do a mediocre-to-ouright-shitty versions of this work instead of hiring people". As a consumer, why would I choose a company optimizing for their margins at the expense of my experience? Touting AI has become a warning sign that the company is doing this.