Their business models has always been basically MS's strategy: Build out a massive sales and consulting organization, and then build products so that sales peop

Their business models has always been basically MS's strategy: Build out a massive sales and consulting organization, and then build products so that sales people can generate feature matrices to compare themselves with the competition. I'm certain they're keenly aware that they build shit products -- but they know that the majority of their customers are willing to pay a premium for a worse product if it means avoiding talking to finance and ensuring compliance for any external vendor.