Maybe because chatbots in general, not just AI chatbots, are a terrible idea in the first place? And even in the cases where idea might be somewhat OK (instead

Maybe because chatbots in general, not just AI chatbots, are a terrible idea in the first place? And even in the cases where idea might be somewhat OK (instead of wading through tons of support documents or FAQs just ask a question and get redirected to the answer) it usually is implemented terribly. Honestly, what's the point of even considering implementing it if the only interaction will be "I want to talk to a human"?