Personally I see no surprise: classic systems was designed with a PRODUCING user in mind, the user at the center, the system offer anything at his/her disposal.

Personally I see no surprise: classic systems was designed with a PRODUCING user in mind, the user at the center, the system offer anything at his/her disposal. New systems are designed with CONSUMING users in mind, the system "drive" the user who can only click around and "follow the UI". Producing many things is not that hard, but people mentally trained to be just "followers" from the start, can't became producer easily. To switch the mental model you need YEARS not a single course. The centers of this issues are two: - IT it's not CS, like astronomy study the night sky (IT) not the telescopes (CS), those who really know also understand the power of IT in a society, the power of INFORMATION not the mere tool used to master it, so they do not like much to spread such knowledge. Just imaging a society where common people read news via a persona feed reader with collected history instead of some website/aggregator headlines: such people will spot easily most PR campaign and instead of being driven by the "perceived crowd emotions" are driven by "knowledge"; - those who sell IT services knows that most of their revenues are done on user ignorance, if you start having technicians formed to produce you have people who know and build on their own, not useful idiots driven by managers [1] and as a result systems to produce things instead of consume will spread and users will be educated a bit so their big business model will fall. IMVHO that's why from the Xerox model we (as a society) switched to the IBM model, Microsoft model, GAFAM model: political and economical reasons of some giants against the society. They succeed and the outcome is a more and more ignorant society to the point we can't keep up. China success, doing the very same things we have done in the past, when we was leaders, prove that well. Many still have not seen the fall, but here and there you can see some part of it. [1] https://www.theatlantic.com/ideas/archive/2020/08/i-was-useful-idiot-capitalism/615031/ https://www.theatlantic.com/ideas/archive/2020/08/i-was-usef...