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> What more would you want the rep to do? Employ a shred of critical thinking and realize this app probably drives more value to Yelp than the cost to run the
by xvector 2y ago
> What more would you want the rep to do?
Employ a shred of critical thinking and realize this app probably drives more value to Yelp than the cost to run the API, and flag it for an exception.
- tra3 2y agoCustomer service or sales people like that are usually at the lowest point on the totem pole. It’s likely that they have zero leeway, either you’re gonna pay exorbitantly or you’re out. It’s an institutional problem.
- account42 2y agoIn that case it's not customer service but a customer firewall. If the CS employees are not empowered to induce solutions even if they benefit both the customers and the company then they are literally useless. And yes, many companies have "customer service" like that designed to waste your time until you go away. That doesn't mean it's the only possible way.
- tra3 2y agoCompletely agree with you. This is a strategy, like quiet firing, to make people go away. Rather than being up front, this is an underhanded way of making folks leave.