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From my experience any attempt to contact phone support is totally useless and will not get you anythings. Email support will get instead only not nice response
by duiker101 14y ago
From my experience any attempt to contact phone support is totally useless and will not get you anythings. Email support will get instead only not nice responses. Usually if you contact Apple it's because you have problems, whatever the reson, missed payments, app rejections etc... you will get only closed doors from them. I might be drastic but i came to the conclusion that there is NOTHING in the Apple's "dictatorship" that is benign.
I believe that their behaviour is because they are Apple. They don't need you. You need them. So or you stick with what they give you or you can leave. Personally I left. But sadly to make them care one person is not enough. Too many people are still "blind", or stuck with them and cannot leave.
- Jtsummers 14y agoFollowup questions then. Do they have a phone line you can use? When you contacted them were you friendly, terse, unfriendly? Just from my own dealings with other forms of customer service I've found that most people who find the support unpleasant, untimely, etc. are terse in their communication. This isn't the same as unfriendly, it's just blunt and overly concise. Support folks get so much communication they tend to take it much like being unfriendly and put them at the bottom of the queue. Sometimes, of course, the support staff are just unpleasant or slow or bogged down in bureaucracy.
- ioquatix 14y agoI've called them, and they've called me several times relating to various different issues. They've always been very pleasant and happy to help.
- gawker 14y agoYou've just said it right there: "They don't need you. You need them." It's how market dominance works. As long as they have a massive userbase of paying customers, developers/businesses will find it tricky to leave.
- deleted 14y ago[deleted]