As you might know, without committed users Twitter would not have # tag and @ sign. They have talked with their users at one point. They don't have an option. Y

As you might know, without committed users Twitter would not have # tag and @ sign. They have talked with their users at one point. They don't have an option. You have to. What their advantage right now, Facebook already have 3200+ employees which also means users that they can get feedback. Twitter has the same nature. But believe me, they are talking a lot with their customers(advertisers), not with you or me, coz we are a small fish in the ocean. Our lives are not dependent on FB or TW, if we find a better app, we will sell them in a second. That's also why I believe 37signals, Evernote, Dropbox are much more valuable brands than Facebook & Twitter. They might not have 100s million of users, but if you can't monetize, it does not matter We will be going Freemium, but in a way that Evernote does. Not in FB or TW modal.