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The software engineering paradigms used within the company create brittle rube goldberg machines of events flowing everywhere in the company. Thank you for say
by ilamont 2y ago
The software engineering paradigms used within the company create brittle rube goldberg machines of events flowing everywhere in the company.
Thank you for saying this. I have interacted with various seller-facing Web software platforms (KDP, Ads, Advantage, Seller Central, Transparency, Brand Registry) for years. Hurriedly designed features, broken processes, false-positives, and kluged-together garbage are the norm. Automated support scripts, overwhelmed human CSRs, and the siloed nature of the company compound the problems.
Here's one small example: Amazon forced many sellers in the US to start selling in Brazil. It was automated. People's accounts were enabled for Brazil by default. It was poorly communicated, including no easy way to opt out (redirecting links on the help page). Many sellers in a panic started requesting support to shut down their Brazil accounts, which led to entire global accounts being shut down.
https://sellercentral.amazon.com/seller-forums/discussions/t/93937b31-f6c3-4659-902d-48b1ec1990af https://sellercentral.amazon.com/seller-forums/discussions/t...