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> Get inside the service panel somehow; If you do this in my CSC laundry room, I will hunt you down. :) We have enough CSC problems, without someone going in
by neilv 2y ago
> Get inside the service panel somehow;
If you do this in my CSC laundry room, I will hunt you down. :)
We have enough CSC problems, without someone going in and hotwiring the already fragile IoT.
That breaks it more, and also spoils what little pressure we can apply on CSC (because a vandal hotwiring is obviously not their fault).
> replaced all of the prepaid card machines with app/coin-op machines. This left most residents with prepaid cards that still have funds on them.
Same here. We're very unhappy with the CSC IoT. Additionally, the IoT was somehow integrated badly with the coin box, such that the system now very frequently eats quarters and refuses to work. (Rather than fail to at least the coin boxes working reliably, like they have for decades.)
(We're also still waiting, months later, to be reimbursed for the balances on the payment cards that we mailed them.)
HNer personal relevance: having at best 50/50 chance of any weekly laundry chore going smoothly is one of the smaller of the injustices that ramen startups (the kind that can afford only to occupy a low-end apartment building) have to put up with. Maybe the world would be better if more of us weren't so insulated by upper-middle income, from immediate externalities of what we build.
- RIMR 2y agoEh, just get inside and ruin the things until CSC fires your landlord, and then they can finally just buy some regular machines for tenants to use. If you're going to make interacting with your product so horrible, to the extent that a reasonable customer feels like they are being defrauded, don't be surprised when the customer takes the issue into their own hands, especially if you offer zero recourse for the issues you create for your obligate customers.
- gruez 2y ago>Eh, just get inside and ruin the things until CSC fires your landlord, and then they can finally just buy some regular machines for tenants to use. Cool, what about everyone else's laundry which can't be done in the meantime thanks to your little revolution?
- eej71 2y agoI think your phrase "obligate customers" is doing a lot of rationalization for what amounts to emotionally driven destruction. "I'm unhappy! I'm entitled to something! Gimme gimme gimme". Is all I hear.
- neilv 2y agoI understand, and am sympathetic, but maybe that's a precedent you don't want to set... If person X takes vigilante justice into their own hands, can they complain if neighbors (who now can't do their laundry because of person X) take vigilante justice into their own hands?
- teddyh 2y agoIn general, vigilante justice can never be allowed. But it must, nevertheless, sometimes happen. Some revolutions began as one person’s inability to cope, and thus society improves.
- mindslight 2y agoThe distinction that resolves the conflict is that of personal life versus business. If you or your apartment is attacked, that is personal. If run a shitty business with shitty business practices that frustrate your desired captive-market customers so much they end up tampering with your machines to route around you, that's just business.
- neilv 2y agoI most often hear "it's just business" in movies/TV, said by a character who is shooting someone in the head. A lot of business quickly reduces to personal. It's only really "just business" when you have dynamics like finance bros making a game out of competing with each other. The rest of us operate in a world of different rules and social expectations, and get caught in the crossfire of a game we were never playing.
- mindslight 2y agoSure, but how does the crossfire of business bros vs business bros differ from the crossfire of business bros vs captive-customers? You seem to be condemning the frustrated captive-customers that have reached their breaking point, when your ire should really be directed at the business bros for creating the unnecessarily stressed situation. Fewer frustrated captive-customers would just mean the business bros dial up the stress to the new breaking point.
- deleted 2y ago[deleted]