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Not OP, but this works for me: - No phone number for support - Extensive FAQs to let people help themselves first - Vacation: take laptop along, check emails
by WA 2y ago
Not OP, but this works for me:
- No phone number for support
- Extensive FAQs to let people help themselves first
- Vacation: take laptop along, check emails every couple days (but I haven’t tried remote vacation without internet ever)
Generally speaking: outsiders vastly overestimate the support burden of a one-man business. Maybe I’m lucky, but I only receive 2-3 emails per day with 25k active users.
- ozim 2y agoPeople who don't have experience running servers imagine that you have to baby sit the servers like every 5 mins something happens. In reality if you don't deploy new version or don't change config or don't post your product to HN server will be there simply running. In big companies you might have bunch of people doing config changes all the time on different levels and you might never know when someone will break something you rely on.