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Delta to Seek Damages from CrowdStrike
- jftuga 2y agoFrom the article: The outages cost Delta an estimated $350 million to $500 million. Delta is dealing with over 176,000 refund or reimbursement requests after almost 7,000 flights were canceled.
- davidf18 2y ago[dead]
- kjkjadksj 2y agoSounds like delta should have splurged on the flight insurance upcharge
- owl57 2y agoThe lower estimate divided by the number of refunds is (suspiciously?) close to $2000. Do they sell tickets for this much on average or is there some other major cost? P.S. On the other hand, 176000/7000 ≈ 25 refunds per flight is a bit low. Maybe the average ticket is two-way for a family. Then $2000 is not that much.
- elmerfud 2y agoOne thing that's not immediately obvious for passenger planes is that the cost of passenger tickets rarely justify the expense of the flight itself. The movement of cargo on these planes is really what keeps the airline profitable. Losses associated with cargo delay can run the number up very quickly. Cargo on passenger planes is so profitable that I was on an international flight from Atlanta to Seoul and Delta was literally bumping passengers off the plane so they could carry more cargo. They bumped a ridiculous number of people off the flight for weight savings because the cargo is more profitable than the people.
- grej 2y agoNot sure Crowdstrike as a company survives the onslaught of legal issues and reputational damage. At least, as a viable growth business. Maybe, at all.
- haxrob 2y ago"CrowdStrike cash on hand for the quarter ending April 30, 2024 was $3.702B, a 26.38% increase year-over-year." [1] [1] https://www.macrotrends.net/stocks/charts/CRWD/crowdstrike/cash-on-hand https://www.macrotrends.net/stocks/charts/CRWD/crowdstrike/c...
- lenerdenator 2y agoThat's just one class-action judgment from being $0.00. I don't think it will happen, but we're not talking about a "just restore from backup" situation. When you look at the fact that, statistically, at least one person likely died (or will die) from this due to the problems hospitals had, and that some customers are still dealing with the fallout... I think they're significantly financially compromised after all of the dust settles.
- xyzzy4747 2y agoWhy didn’t Delta use Linux to begin with instead of unreliable Windows systems bundled with lots of auto-updating addons where you have no idea what’s going on?
- lxe 2y agohttps://aviation.stackexchange.com/questions/36853/do-safety-critical-avionics-systems-run-linux https://aviation.stackexchange.com/questions/36853/do-safety...
- philwelch 2y agoThis question is about avionics systems, which don’t run Windows either and aren’t relevant to the question.
- scarface_74 2y agoCrowdStrike was also responsible for Linux crashes https://www.theregister.com/AMP/2024/07/21/crowdstrike_linux_crashes_restoration_tools/ https://www.theregister.com/AMP/2024/07/21/crowdstrike_linux... Microsoft was forced to allow kernel access into Windows by third parties by the EU. Over a decade ago, MS wanted to lock down the kernel. Anti virus vendors complained and the EU and MS came to an “understanding”
- pintxo 2y agoThey could have provided an API for it, such that anti virus could run in user-mode, no? The regulation was about that they - MS - cannot use something others - Anti-Virus Vendors - could not.
- scarface_74 2y agoIf it ran in user mode that meant any other program - including viruses - could easily tamper with it. Besides, antivirus software that ran in user mode couldn’t prevent boot time viruses. Of course your operating system vendor will always have access to kernel and increased permissions to do things that other software won’t have.
- olliej 2y agoBut they got a free coffee and everything!
- mycall 2y agoI wonder if CrowdStrike's EULA and fine print will save them.
- tantalor 2y agoI imagine Microsoft could share some of the liability too, maybe 10%
- Someone1234 2y agoMicrosoft has deep pockets so why not throw lawsuits at the wall and see if they stick, but from a technical perspective Microsoft didn't do anything wrong here. Now, do Microsoft need to redesign Windows to allow a larger percentage of security software to run in usermode? Yes. In the same way they redesigned it to run graphics and sound drivers in username because of the poor quality of third party vendors.
- chuckadams 2y agoCloudstrike has taken down at least two Linux distributions too so how much does Debian and Redhat owe?
- GiorgioG 2y agoAirlines deserve zero sympathy.
- pmart123 2y agoIt's a much harder business to run than a software company.
- threatofrain 2y agoIt's probably how they treat their customers that leads to a loss of sympathy and not whether it's a hard business.
- pmart123 2y agoThat's partially why it's hard. People are automatically unhappy if their flight is delayed, their bags take time to arrive, they have to gate check a bag, sit near a baby during the flight, etc. It would be very hard to run perfectly with the weather being such a large input factor. Even food tastes worse up 35k feet due to the lack of moisture and air pressure. Think about how unhappy people would be with Apple if every time it rained or snowed, the phone couldn't function due to physics?
- cclusetti 2y agoThe uber gift cards weren't enough?
- belter 2y agoThey were not redeemable ....
- dboreham 2y agoCredit monitoring wasn't sufficient?
- deleted 2y ago[deleted]
- jredwards 2y agoI'm no lawyer, but I have to imagine that if Delta can successfully sue CrowdStrike for this, enough other lawsuits will follow that CrowdStrike would be forced into bankruptcy.
- bufferoverflow 2y agoCS is valued at $63B. That's after they lost 34% in value. The damages are estimated at $5.4B. I think they can survive this. Though their reputation took a much bigger hit.
- from-nibly 2y agoValued at and have enough cash for are two different things. Their value relies on them not selling billions in stocks to cover a lawsuit. As they sell their stock will go down as will their valuation. Also losing multiple lawsuits can cause investors to get spooked further lowering the stock price. Its not impossible
- Suppafly 2y agoIt'll be interesting to see some of the discovery if this goes to trial, it's going to reveal how shitty of an airline that Delta is.