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So what should the tech providers do to provide a secure and end-user simple Wifi for their clients, the hotels?

• caw 14y ago
  End user simple usually means more complex for hotels. It's already been said most of their IT is outsourced. It could be possible to set up more of the enterprise configuration, where each user has their own password onto the WiFi. However, that means creating and destroying authentication accounts on a fairly regular basis. It's so much easier for the hotels to change 1 login key every week to a bunch of random characters and to hand that out to guests. If a guest has a problem, everyone at the desk knows the passkey, and they can help them on. Otherwise, the front desk won't be able to help. I think most guests would rather the front desk solve their problems if possible. They don't care about the wifi being secure. If they do, they're already using corporate VPNs.