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I worked on a small team that covered a relatively big site where there were so many alerts it was simply hard to track... They were all sent over email to a g
by tracker1 2y ago
I worked on a small team that covered a relatively big site where there were so many alerts it was simply hard to track... They were all sent over email to a group list and most would just delete.
I spent about 3 months, each day trying to triage into buckets based on activity and dealing with whatever was causing the most alerts each day. Some came down to just tamping out classes of 4xx errors that should never have been in the email/alert system to begin with. Others came down to indexes to reduce load/locking/contention on some db tables. Others still were much harder to dig into.
Will say at the end of the 3 months, there was only a trickle of emails a day and the notifications were taken much more seriously after not being so overwhelming as to being ignored altogether.
edit: This was just the first thing I did each day was deal with one problem, then moving to new feature work... It wasn't assigned, as the company would always prioritize new feature work, it was just something I did for my own sanity.