> you cannot fix people problems with tech For very specific values of "people problem", "fix", and "tech". In reality, a more true (and relevant) assertion is

> you cannot fix people problems with tech For very specific values of "people problem", "fix", and "tech". In reality, a more true (and relevant) assertion is "appropriate tools can make virtually any problem more tractable." For example, it takes an annoyed engineer to notice that the same flaky alert keeps going off and is noise. Then it takes non-trivial skill on their part to communicate the need to disable that alert. They will meet non-trivial resistance, because disabling alerts is dangerous. However, if the tools they are using say "This is a noisy alert, it hasn't been useful for 6 months," disabling that alert becomes more of a best practice for the organization.