10 ms·
Sony protects itself from customers seeking warranty repairs with 5 tests in a row, some of which are unsolvable[0]. You then get "this wasn't quite right" noti
by voytec 2y ago
Sony protects itself from customers seeking warranty repairs with 5 tests in a row, some of which are unsolvable[0]. You then get "this wasn't quite right" notification after 5 tests, on logged-in account with valid credit card assigned and billed by Sony, when even one of these captcha tests was broken.
After I did my best to solve 25 tests, I learned that non-warranty support form is equally customer-hostile. When I called them by phone, they told me that filling out the form is the only way to open warranty case.
I went to their physical store and only after hearing magic phrase "full refund", they were interested in doing warranty repair. I went with the refund. Fuck Sony.
[0] https://sysartist.com/tmp/sony_puzzle.png https://sysartist.com/tmp/sony_puzzle.png
[0] https://sysartist.com/tmp/sony_puzzle2.png https://sysartist.com/tmp/sony_puzzle2.png
- hinkley 2y agoDid you do that thing where you talk just a tiny bit louder than necessary so the other customers can hear you, but not so loud you sound like Karen? Also you should report them to consumer protection watchdogs.
- voytec 2y agoNaah, store clerks nor folks answering the phones bear no responsibility for this situation. I do what I did here in such cases - present my opinion and relevant proof to potential future customers. And on broader scale than local store with few window-shoppers.
- trs-80 2y agoNot that I ever plan to buy anything from them ever again, but reminders are always helpful for everyone. :)
- elaus 2y agoInfuriating! This should absolutely be against some kind of law and I think it is - at least in my country. Avoiding legal responsibilities by putting them behind (sometimes) unsolvable challenges should be treated as not fulfilling them at all.