I've done a bit of desk research into ecommerce userbility studies, the journal Electronic Consumer Research is the most focussed, although 80% of the articles

I've done a bit of desk research into ecommerce userbility studies, the journal Electronic Consumer Research is the most focussed, although 80% of the articles seem to be refuting the previous one published. The remaining 20% can be insightful (and provide useful terms with which to impress clients).