As someone who has worked in non-tech startup transitioning into enterprise, or enterprise organisarions for decades… I can tell you that non of these companies

As someone who has worked in non-tech startup transitioning into enterprise, or enterprise organisarions for decades… I can tell you that non of these companies or organisations are capable of making meaningful interactions with operations. Disclaimer I haven’t worked operations, but I’ve been in relative close proximity with them work wise for natural reasons or using their infrastructure and sometimes making their tools or helping them with things like automation and Powershell. Anyway in lot of places management see IT as a necessary evil. Like a service center similar to HR but less popular because management genuinely don’t understand it and most IT departments lack HRs political shrewdness and communication abilities. At the same time it’s not uncommon for users to be unable to tell support if they’re on an Android or iOS device (yes, I’m serious). Sometimes employees won’t even differentiate between their professional and personal IT issues on their work devices. Which means that sometimes they’ll raise hell over things that might not warrant full alert systems for on-site support. What might be challenging here is that you’ll still need someone to actually use the authors tool correctly. Though that is probably going to be a lot easier than making any sort of change management to was organisations relationship with IT.