3 ms·
I feel like this would be a great tool for people who have had a much better experience of On Call than I have had. I once worked for a string of businesses th
by protocolture 2y ago
I feel like this would be a great tool for people who have had a much better experience of On Call than I have had.
I once worked for a string of businesses that would just send everything to on call unless engineers threatened to quit. Promised automated late night customer sign ups? Haven't actually invested in the website so that it can do that? Just make the on call engineer do it. Too lazy to hire off shore L1 technical support? Just send residential internet support calls to the the On Call engineer! Sell a service that doesn't work in the rain? Just send the on call guy to site every time it rains so he can reconfirm yes, the service sucks. Basic usability questions that could have been resolved during business hours? Does your contract say 24/7 support? Damn, guess thats going to On Call.
Shit even in contracting gigs where I have agreed to be "On Call" for severity 1 emergencies, small business owners will send you things like service turn ups or slow speed issues.
- nprateem 2y agoThat's why it's always at least double time for call outs