7 ms·

CrowdStrike offers partners $10 vouchers to say sorry – and they don't work

27 points by belter 2y ago

solardev 2y ago
On the plus side, that's $8 more than they would've gotten in class action coupons.
- thephyber 2y ago
  You are confusing customers for partners.
  - solardev 2y ago
    If any partner of mine sent me $10 after something like this, I wouldn't confuse them for either a partner or customer for much longer.
    - thephyber 2y ago
      So you uninstall CrowdStrike Falcon from all of your customers computers and you install what to replace it? The sad truth is that all of the products in that class have had terrible incidents in their past. Also, congrats on moving the goalposts.
      - solardev 2y ago
        This is not my line of work, so I'm not at all qualified to discuss alternatives. Was really just commenting on how ridiculous it is to send someone a $10 gift card after an incident of this severity. A genuine apology would've been enough, or if they really wanted to make amends, a non-trivial credit towards future costs would be more sincere. $10 is just insulting. In much smaller orgs, we've had much poorer vendors buy the whole office pizza or some such, and that was just a casual thank-you, not even any sort of major fuck-up. In my current company (a SaaS), we do occasionally fuck up and we issue credits worth way more than that. I mean, $10 literally isn't even enough to pay for a meal on UberEats in many cities...
        thephyber 2y ago
        This just sounds like justifying complaining. CrowdStrike partners literally get paid to deal with cybersecurity incidents like this one. That’s why they have jobs. $5 value is $5 more than $0. > This is not my line of work, so I'm not at all qualified to discuss alternatives. Yet you felt confident to weigh in on the article.
        deleted 2y ago
        [deleted]
        solardev 2y ago
        I think I'm going to walk away from this convo now. I hope you have a good rest of your weekend.
        hluska 2y ago
        Does being a bully make you feel better about yourself? Because let’s be blunt here, you left the land of reasonable discussion a long time ago and you’re being a bully. We don’t need you or your type in the industry. Please make yourself redundant.
      - hluska 2y ago
        Congrats on taking a reasonable conversation and turning it ugly. I don’t know what your angle is but the way you’re reacting needs some work.
  - hluska 2y ago
    You made your point two comments ago.
rvnx 2y ago
Didn't they send the same code to everyone (e32HVn...) instead of doing the right thing which is to generate one code per recipient ? For now, for what it seemed, it was 10 USD that anybody could use (once per account) without any check whether you are CrowdStrike partner or not.
marvel_boy 2y ago
Well, the Crowdstrike EULA (https://www.crowdstrike.com/terms-conditions/ https://www.crowdstrike.com/terms-conditions/) is crystal clear. No lialbility for the company. So get the voucher, it is all you can get.
- thephyber 2y ago
  You are confusing CrowdStrike partners with CrowdStrike customers. Customers didn’t get this Uber Eats offer.
- philip1209 2y ago
  Enterprise customers would have custom contracts. And, it’s possible they’ll be getting sued by insurance companies - and insurance companies are some of the most ruthless litigants who have lots of cash and will hire lawyers across jurisdictions looking for any opportunity or loophole they can.
thephyber 2y ago
Note that a partner is not a customer. This was a program to give some positive reinforcement to some overworked people who have been helping customers recover. And Uber flagged the program as likely fraud, supposedly because usage rates and speed were high (which is interesting if you think about what that says about other Uber Eats promotions). Sky.com is a trash quality news source.
- Natsu 2y ago
  That's an important correction, given that their EULA disclaims all damages. So their customers may get nothing at all for the global outage.
dang 2y ago
Recent and related: CrowdStrike offers a $10 apology gift card to say sorry for outage - https://news.ycombinator.com/item?id=41058261 https://news.ycombinator.com/item?id=41058261 - July 2024 (171 comments)
ChrisArchitect 2y ago
[dupe] https://news.ycombinator.com/item?id=41058261 https://news.ycombinator.com/item?id=41058261

27 points by belter 2y ago

solardev 2y ago

On the plus side, that's $8 more than they would've gotten in class action coupons.

thephyber 2y ago
You are confusing customers for partners.
- solardev 2y ago
  If any partner of mine sent me $10 after something like this, I wouldn't confuse them for either a partner or customer for much longer.
  - thephyber 2y ago
    So you uninstall CrowdStrike Falcon from all of your customers computers and you install what to replace it? The sad truth is that all of the products in that class have had terrible incidents in their past. Also, congrats on moving the goalposts.
    - solardev 2y ago
      This is not my line of work, so I'm not at all qualified to discuss alternatives. Was really just commenting on how ridiculous it is to send someone a $10 gift card after an incident of this severity. A genuine apology would've been enough, or if they really wanted to make amends, a non-trivial credit towards future costs would be more sincere. $10 is just insulting. In much smaller orgs, we've had much poorer vendors buy the whole office pizza or some such, and that was just a casual thank-you, not even any sort of major fuck-up. In my current company (a SaaS), we do occasionally fuck up and we issue credits worth way more than that. I mean, $10 literally isn't even enough to pay for a meal on UberEats in many cities...
      - thephyber 2y ago
        This just sounds like justifying complaining. CrowdStrike partners literally get paid to deal with cybersecurity incidents like this one. That’s why they have jobs. $5 value is $5 more than $0. > This is not my line of work, so I'm not at all qualified to discuss alternatives. Yet you felt confident to weigh in on the article.
        deleted 2y ago
        [deleted]
        solardev 2y ago
        I think I'm going to walk away from this convo now. I hope you have a good rest of your weekend.
        hluska 2y ago
        Does being a bully make you feel better about yourself? Because let’s be blunt here, you left the land of reasonable discussion a long time ago and you’re being a bully. We don’t need you or your type in the industry. Please make yourself redundant.
    - hluska 2y ago
      Congrats on taking a reasonable conversation and turning it ugly. I don’t know what your angle is but the way you’re reacting needs some work.
- hluska 2y ago
  You made your point two comments ago.

rvnx 2y ago

Didn't they send the same code to everyone (e32HVn...) instead of doing the right thing which is to generate one code per recipient ? For now, for what it seemed, it was 10 USD that anybody could use (once per account) without any check whether you are CrowdStrike partner or not.

marvel_boy 2y ago

Well, the Crowdstrike EULA (https://www.crowdstrike.com/terms-conditions/ https://www.crowdstrike.com/terms-conditions/) is crystal clear. No lialbility for the company. So get the voucher, it is all you can get.

thephyber 2y ago
You are confusing CrowdStrike partners with CrowdStrike customers. Customers didn’t get this Uber Eats offer.
philip1209 2y ago
Enterprise customers would have custom contracts. And, it’s possible they’ll be getting sued by insurance companies - and insurance companies are some of the most ruthless litigants who have lots of cash and will hire lawyers across jurisdictions looking for any opportunity or loophole they can.

thephyber 2y ago

Note that a partner is not a customer. This was a program to give some positive reinforcement to some overworked people who have been helping customers recover. And Uber flagged the program as likely fraud, supposedly because usage rates and speed were high (which is interesting if you think about what that says about other Uber Eats promotions). Sky.com is a trash quality news source.

Natsu 2y ago
That's an important correction, given that their EULA disclaims all damages. So their customers may get nothing at all for the global outage.

dang 2y ago

Recent and related: CrowdStrike offers a $10 apology gift card to say sorry for outage - https://news.ycombinator.com/item?id=41058261 https://news.ycombinator.com/item?id=41058261 - July 2024 (171 comments)

ChrisArchitect 2y ago

[dupe] https://news.ycombinator.com/item?id=41058261 https://news.ycombinator.com/item?id=41058261