> except probably the finance users don't like random UI changes, lol I have bad news for you, nobody who works with a system more than casually, likes random

> except probably the finance users don't like random UI changes, lol I have bad news for you, nobody who works with a system more than casually, likes random UI changes. NOBODY. Younger people are often more tolerant to these distractions, because they are often more curious. But when you have used a tool for some longer time, and suddenly it looks or behaves different, that erodes trust. That forces the user to turn of the mental autopilot and to proceed with care. Which A/B tests will report as increased engagement of the users. And there is our vicious cycle. Note, how a scheduled update with release notes does the opposite. It increases trust, because it tells you what is going to happen and then it happens. (Hopefully)