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You probably got this, but since others are replying to the extract out of context it's worth clarifying that that quote is about the difficulty of displaying t
by lolinder 2y ago
You probably got this, but since others are replying to the extract out of context it's worth clarifying that that quote is about the difficulty of displaying the exact cancellation fee before the subscription is even begun. So the difficulty isn't that the math is complicated, it's that you can't display an exact fee when you don't know what the cancellation date will be.
That said, this continuation of the quote was funny to me:
> "We always have to balance the need to be clear and conspicuous with our terms — which is what we’re trying to do — with the number of things we need to be clear and conspicuous about."
This is a problem that Adobe created and it's a problem that Adobe can solve by just... simplifying the terms. If your terms are hard to explain concisely then that, in itself, is the problem!
- figassis 2y agoMost consulting contracts (software, design, business, etc) have early cancellation clauses for customers that want to cancel for no good reason. Usually they specify how much they’d be refunded from the retainer at different stages of the project. This is actually harder on paper than on software. I’m sure Adobe has elite product owners and engineers that can figure this out.