> The early termination fees in the FTC case represent “less than half a percent of our annual revenue,” Rao told me. “It doesn’t drive our business, it doesn’t

> The early termination fees in the FTC case represent “less than half a percent of our annual revenue,” Rao told me. “It doesn’t drive our business, it doesn’t drive our business decisions. Great, so you should have no issue removing them altogether because it's not really a material source of revenue and it would result in meaningfully more satisfied users. > “I look at a lot of cancellation flows that are out there. There’s people you can’t even cancel online, you have to call. That doesn’t seem simple at all. When you start talking about the the range of what a cancellation flow can and should be, we’ve always been in the category of good, and we want to be great.” Who are you looking at that requires calling? Certainly not big names like Adobe. This is such a disingenuous argument that it almost counts as evidence that Adobe's culture is one of trying to mislead.