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> calculating and displaying that price isn’t easy since the fee is 50 percent of a customer’s remaining term But I'm sure Adobe's servers have no issue calcul

by Maken 2y ago

> calculating and displaying that price isn’t easy since the fee is 50 percent of a customer’s remaining term But I'm sure Adobe's servers have no issue calculating that fee afterwards. I can't see how they can remotely argue in court against implementing such a simple requirement like "show the exact cancellation fee before the client accept".

LordKeren 2y ago
I know it’s a fool’s errand to call out a company so obviously arguing in bad faith like Adobe is in this article. But seriously, what an insulting statement to make — like it’s hard to put “Early cancelation fees up to $180” (a random number I picked) on the damn website. If they’re concerned that the number is shockingly high , well, that’s in their control too
pants2 2y ago
SpaceX has a satellite launch calculator right on their website[1]. This is fun to point out to SaaS companies that claim their pricing is too complicated to put on their website. 1. https://www.spacex.com/rideshare/ https://www.spacex.com/rideshare/
- geor9e 2y ago
  Wow. All it takes to throw something into orbit is $300k via credit card + clicking "I agree" to https://storage.googleapis.com/rideshare-static/SpaceX_Sanctions_and_ITAR_Representations.pdf https://storage.googleapis.com/rideshare-static/SpaceX_Sanct...
al_borland 2y ago
Wouldn’t they just need to multiply the purchase price by whatever percentage of the term is left, then divide that in half? Am I bad at math or is it actually easy and they’re just acting like idiots? I don’t see how Adobe can have a product like CC with countless complex algorithms, and they’re arguing that no one at the company can figure out a rather trivial math problem that could be solved by a high school freshman.
lolinder 2y ago
You probably got this, but since others are replying to the extract out of context it's worth clarifying that that quote is about the difficulty of displaying the exact cancellation fee before the subscription is even begun. So the difficulty isn't that the math is complicated, it's that you can't display an exact fee when you don't know what the cancellation date will be. That said, this continuation of the quote was funny to me: > "We always have to balance the need to be clear and conspicuous with our terms — which is what we’re trying to do — with the number of things we need to be clear and conspicuous about." This is a problem that Adobe created and it's a problem that Adobe can solve by just... simplifying the terms. If your terms are hard to explain concisely then that, in itself, is the problem!
- figassis 2y ago
  Most consulting contracts (software, design, business, etc) have early cancellation clauses for customers that want to cancel for no good reason. Usually they specify how much they’d be refunded from the retainer at different stages of the project. This is actually harder on paper than on software. I’m sure Adobe has elite product owners and engineers that can figure this out.

by Maken 2y ago

LordKeren 2y ago

I know it’s a fool’s errand to call out a company so obviously arguing in bad faith like Adobe is in this article. But seriously, what an insulting statement to make — like it’s hard to put “Early cancelation fees up to $180” (a random number I picked) on the damn website. If they’re concerned that the number is shockingly high , well, that’s in their control too

pants2 2y ago

SpaceX has a satellite launch calculator right on their website[1]. This is fun to point out to SaaS companies that claim their pricing is too complicated to put on their website. 1. https://www.spacex.com/rideshare/ https://www.spacex.com/rideshare/

geor9e 2y ago
Wow. All it takes to throw something into orbit is $300k via credit card + clicking "I agree" to https://storage.googleapis.com/rideshare-static/SpaceX_Sanctions_and_ITAR_Representations.pdf https://storage.googleapis.com/rideshare-static/SpaceX_Sanct...

al_borland 2y ago

Wouldn’t they just need to multiply the purchase price by whatever percentage of the term is left, then divide that in half? Am I bad at math or is it actually easy and they’re just acting like idiots? I don’t see how Adobe can have a product like CC with countless complex algorithms, and they’re arguing that no one at the company can figure out a rather trivial math problem that could be solved by a high school freshman.

lolinder 2y ago

You probably got this, but since others are replying to the extract out of context it's worth clarifying that that quote is about the difficulty of displaying the exact cancellation fee before the subscription is even begun. So the difficulty isn't that the math is complicated, it's that you can't display an exact fee when you don't know what the cancellation date will be. That said, this continuation of the quote was funny to me: > "We always have to balance the need to be clear and conspicuous with our terms — which is what we’re trying to do — with the number of things we need to be clear and conspicuous about." This is a problem that Adobe created and it's a problem that Adobe can solve by just... simplifying the terms. If your terms are hard to explain concisely then that, in itself, is the problem!

figassis 2y ago
Most consulting contracts (software, design, business, etc) have early cancellation clauses for customers that want to cancel for no good reason. Usually they specify how much they’d be refunded from the retainer at different stages of the project. This is actually harder on paper than on software. I’m sure Adobe has elite product owners and engineers that can figure this out.