In fairness, some manufacturers actually have the serial number requirement. Nintendo was notably one of them in the past and so were some video card manufactu

In fairness, some manufacturers actually have the serial number requirement. Nintendo was notably one of them in the past and so were some video card manufacturers. Newegg didn't want to eat the cost of the return; and who can blame them? When I handled returns for the electronics retailer I used to work for, if we didn't follow all of the procedures and meet all of the requirements for the return exactly, the manufacturer often wouldn't credit us for the return and would send it back. On the other hand, sometimes we did eat the cost because the customer followed all the rules we told them about...