Noel, If the cost of offering chat is < value you get from chat it works out. The trick is to understand that equation for your business. We launched targete

Noel, If the cost of offering chat is < value you get from chat it works out. The trick is to understand that equation for your business. We launched targeted chat to help you focus your chats on just particular visitors. One could argue that the value talking to customers who land on your pricing page, while ignoring everyone else always works out.