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Good question! We already had a feature called "greeter" that was on par with snapengage's proactive chat. Targeting is something bigger. Targeted chat lets yo
by nbashaw 14y ago
Good question! We already had a feature called "greeter" that was on par with snapengage's proactive chat. Targeting is something bigger.
Targeted chat lets you take a variety of actions other than just automatically starting conversations (label visitor, hide chatbox, show chatbox, route to operator/group) based on a wider variety of conditions about the user (too many to list here).
Take it for a spin and let me know if you have any more questions! Always happy to help.
- massarog 14y agoAnyway to make it so that if a user tries to abandon our shopping cart by clicking back or X out of the page the chat box will popup asking if they need any help?
- nik_0_0 14y agoDo you really want to override browser functionality? I could imagine more people being frustrated by that than the additional sales it may generate. From the demo, they offer a rule based on referring and current URL (you may be able to use this in order to determine if a user has already pressed back). Nothing I can see regarding closing the window, your best bet may be to use the given example: "number of seconds user is on page".