Ah, yes, I was misunderstanding. Thanks for humoring me. I see your point (now =) and maybe this is a central enough issue that they should specifically state

Ah, yes, I was misunderstanding. Thanks for humoring me. I see your point (now =) and maybe this is a central enough issue that they should specifically state it as a affirmative clause or whatever, but their policy was pretty specific about the causes for returns being rejected and thus anything outside of that would be accepted, one would presume.