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But that's just it – why do you jump to the conclusion that one must rely on luck? One mistake doesn't necessarily indicate a pattern. I challenge you to name
by incongruity 14y ago
But that's just it – why do you jump to the conclusion that one must rely on luck? One mistake doesn't necessarily indicate a pattern.
I challenge you to name one retailer or other customer-facing that has never had a single problematic interaction with a customer.
The good companies are the ones that don't make it a pattern and the good companies are the ones that fix problems directly.
- Udo 14y agoThat's not the point, I think you're misunderstanding my post. Either there is an official policy in place regarding custom OS installs (=certainty) or not (=randomness). It's not about whether a shop has problematic interactions and unfortunate screw-ups happening, because that's a given. The issue at hand is more specific than that.
- incongruity 14y agoAh, yes, I was misunderstanding. Thanks for humoring me. I see your point (now =) and maybe this is a central enough issue that they should specifically state it as a affirmative clause or whatever, but their policy was pretty specific about the causes for returns being rejected and thus anything outside of that would be accepted, one would presume.
- kamjam 14y agoThat's exactly what I was thinking. People appear to be making mountains out of mole hills! Looks like a one off, even I make the odd mistake every once in a while :D