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Are you sure it's a "general problem"? Just as much as fixes can be "one-off"s, so can problems. Is there a repeated pattern that I missed? If not, I'm not qui

Are you sure it's a "general problem"? Just as much as fixes can be "one-off"s, so can problems. Is there a repeated pattern that I missed? If not, I'm not quite sure how one makes the leap to the generalization of this problem.

Udo 14y ago
It's an issue if you're sending in your stuff to RMA and you have to rely on your luck as to whether they exchange it or not. As a customer I would want to know what the policy actually is. This issue comes at a delicate time where a lot of people feel they are stripped of simple ownership rights for their digital devices, left completely at the mercy of huge companies who have a vested interest in being unhelpful.
- incongruity 14y ago
  But that's just it – why do you jump to the conclusion that one must rely on luck? One mistake doesn't necessarily indicate a pattern. I challenge you to name one retailer or other customer-facing that has never had a single problematic interaction with a customer. The good companies are the ones that don't make it a pattern and the good companies are the ones that fix problems directly.
  - Udo 14y ago
    That's not the point, I think you're misunderstanding my post. Either there is an official policy in place regarding custom OS installs (=certainty) or not (=randomness). It's not about whether a shop has problematic interactions and unfortunate screw-ups happening, because that's a given. The issue at hand is more specific than that.
    - incongruity 14y ago
      Ah, yes, I was misunderstanding. Thanks for humoring me. I see your point (now =) and maybe this is a central enough issue that they should specifically state it as a affirmative clause or whatever, but their policy was pretty specific about the causes for returns being rejected and thus anything outside of that would be accepted, one would presume.
  - kamjam 14y ago
    That's exactly what I was thinking. People appear to be making mountains out of mole hills! Looks like a one off, even I make the odd mistake every once in a while :D
- zbuc 14y ago
  The policy is listed and clear. They didn't honor the policy as it was written for whatever reason(bad/new support person?) and corrected the problem and upheld their policy, which doesn't forbid RMA if you install a different OS.

Udo 14y ago

It's an issue if you're sending in your stuff to RMA and you have to rely on your luck as to whether they exchange it or not. As a customer I would want to know what the policy actually is. This issue comes at a delicate time where a lot of people feel they are stripped of simple ownership rights for their digital devices, left completely at the mercy of huge companies who have a vested interest in being unhelpful.

incongruity 14y ago
But that's just it – why do you jump to the conclusion that one must rely on luck? One mistake doesn't necessarily indicate a pattern. I challenge you to name one retailer or other customer-facing that has never had a single problematic interaction with a customer. The good companies are the ones that don't make it a pattern and the good companies are the ones that fix problems directly.
- Udo 14y ago
  That's not the point, I think you're misunderstanding my post. Either there is an official policy in place regarding custom OS installs (=certainty) or not (=randomness). It's not about whether a shop has problematic interactions and unfortunate screw-ups happening, because that's a given. The issue at hand is more specific than that.
  - incongruity 14y ago
    Ah, yes, I was misunderstanding. Thanks for humoring me. I see your point (now =) and maybe this is a central enough issue that they should specifically state it as a affirmative clause or whatever, but their policy was pretty specific about the causes for returns being rejected and thus anything outside of that would be accepted, one would presume.
- kamjam 14y ago
  That's exactly what I was thinking. People appear to be making mountains out of mole hills! Looks like a one off, even I make the odd mistake every once in a while :D
zbuc 14y ago
The policy is listed and clear. They didn't honor the policy as it was written for whatever reason(bad/new support person?) and corrected the problem and upheld their policy, which doesn't forbid RMA if you install a different OS.