Maybe I'm just getting soft in my old age, or I'm lucky enough to only deal with decent retailers, but I've been in quite a few scenarios lately where the compa

Maybe I'm just getting soft in my old age, or I'm lucky enough to only deal with decent retailers, but I've been in quite a few scenarios lately where the company had a choice to make me either a spiteful vocal detractor or a customer-for-life and they have made the customer-for-life choice. The fact that it's hard to tell if the person you're screwing out of a refund has a few thousand twitter followers (I sure as hell don't) might be creating the right kind of pressure for customer service. Newegg, you're still in the "customer-for-life" group.