It seems like there might be some lessons in this whole pre- and post-launch timeline for how (not) to launch a new version of an existing product without damag

It seems like there might be some lessons in this whole pre- and post-launch timeline for how (not) to launch a new version of an existing product without damaging your company's reputation and user trust. The speculation is that Sonos launched their new app before it was ready in order to support their entry into the headphone market. But that launch broke many of their existing customers' very expensive speaker systems, and it's taking many months for the company to restore functionality to those affected.