Oh yes this happend to my dear mother who is using a Surface Pro 3 from 2014. I was able to login to her Microsoft account and send her the bitlocker key. I tho

Oh yes this happend to my dear mother who is using a Surface Pro 3 from 2014. I was able to login to her Microsoft account and send her the bitlocker key. I thought it might have been a pram type thing glitching, like how we used to need to reset the PRAM on the big old imac's for some reason to get it to behave...