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This is a problem in general with a whole bunch of products. If I'm paying up-front, the subscription needs to be an optional add-on that provides additional v
by gregmac 2y ago
This is a problem in general with a whole bunch of products.
If I'm paying up-front, the subscription needs to be an optional add-on that provides additional value. The thing should continue working at some base level for its working lifetime, even if I cancel or the service is shut down.
If the "base level" on the thing I bought is ever changed after my purchase, the company has burned their trust with me. In fact I'll probably switch away and never buy anything from them again.
On the other hand, if they want to build it so a subscription is required to work at all, then I don't want to buy the hardware that I clearly don't actually "own" anyway. It's fair to require paying up-front for a year or two (eg: cell plans) or have a contract requiring a minimum term because obviously the hardware costs something to produce, but in this type of business the product is really the subscription, and the device is just the means of delivery.