A general maxim: When something is a big deal, your response should make a bigger deal out of it than the complaints. $10 gift cards will feel like an insult to

A general maxim: When something is a big deal, your response should make a bigger deal out of it than the complaints. $10 gift cards will feel like an insult to those impacted. (Oh, and as mentioned in the existing discussion, it seems like the cards aren't even successfully redeeming.) Existing discussion: https://news.ycombinator.com/item?id=41058261 https://news.ycombinator.com/item?id=41058261