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The Alexa leadership at Amazon has been a waste since day 1 (pun intended). Shopping with Alexa is easy to fix! Reorder what I want, not the most popular item
by light_hue_1 2y ago
The Alexa leadership at Amazon has been a waste since day 1 (pun intended).
Shopping with Alexa is easy to fix!
Reorder what I want, not the most popular item. When I say, order diapers, use the last brand and size that I ordered. That would actually be useful! Who wants to say "get my diapers" and get a random box of random sized diapers? Do the Alexa leadership even use their own product?
Distinguish regular orders from one-offs. I never want a one-off order from a category I don't regularly order from. But I very much want to be able to reup regular orders.
Let me order incrementally from Fresh as I cook. I would order from Fresh more often if I could just say "Alexa, we're out of red wine vinegar". Again, I have to know 100% that it would get the item that I want, not some random item. Then, let me say, "Ok, pull the trigger on all of the pending fresh orders Sat at noon".
Voice identification is a must. I don't want random people ordering. And I don't want my kids ordering. The first thing everyone with kids does is turn off ordering. The fact that they can't sort this out is crazy!
Their half-hearted attempt to create an ecosystem was completely wasted. No one wants to use a wake word, then another command word, and another word, just to access a skill. They need to figure out how to route to skills automatically based on what someone is asking. This isn't rocket science they're just incompetent.
Also, has anyone seen the website to install new skills? It could win an award for worst UI.
Skills can also charge you while using them! The skills store is full of 1 star reviews from people saying they got charged against their will for months in some cases.
It feels like the Alexa team just doesn't talk to consumers.