The two problems I see with this story are 1) These types of products cause incidents all the time, this was just a very high impact one that happened to affec

The two problems I see with this story are 1) These types of products cause incidents all the time, this was just a very high impact one that happened to affect everybody all at once. 2) Their product is very good compared to the competitors. All products in this space are black boxes, but CS is one of the least black-boxy, the alerts it produces are decent, the tooling is comes with is especially good (from an operator perspective), and the reporting it produces is exactly the sort of thing decision makers in big enterprise love to see. I doubt there’s going to be much churn from this, definitely not an existential amount. As much as I personally can’t stand the organisation, I think they absorbed most of the bad press on behalf of all the service providers they took offline.