There was a musician in my town who passed a hat after each show, and he said, "put in whatever you wouldn't be embarrassed to accept if someone gave it to you.

There was a musician in my town who passed a hat after each show, and he said, "put in whatever you wouldn't be embarrassed to accept if someone gave it to you." I can see someone thinking $10 was a nice idea, but letting the impact settle a bit before narrative reingagement would have seemed wiser. Interesting to think about what to do instead though. Thought of discounts on renewals or account credits, but anything that seems like bargaining is going to get flak. In terms of who was really affected by the outages, maybe demonstrate recognition by donating to a PTSD or family support charity. wonder what thinking of each customer is a person in a family would do to tech product decisions in general.