I think (2) is a misunderstanding and it'll handle something like "a small office with some PCs and some servers and some users connecting remotely" or so. How

I think (2) is a misunderstanding and it'll handle something like "a small office with some PCs and some servers and some users connecting remotely" or so. However, even if I did get that right, your point (1) is excellent. Smaller ISVs and/or MSPs could quite possibly sell this as part of a bundle, and if you can make it require -less- support than whatever their clients had been using previously that seems like it should make it of significant interest to them. (I definitely appreciate the 'supporting SMEs is a time suck' concerns in the original post but 'make it less of a time suck for the people already doing it' plus 'turn yourself into 2nd line support only' seems like it could be a way to turn that concern on its head viability wise)