Blaming one or the other is a waste of resources. Security is a shared responsibility. Vendors must provide secure products and transparent communication, whil

Blaming one or the other is a waste of resources. Security is a shared responsibility. Vendors must provide secure products and transparent communication, while customers need to make informed decisions and properly maintain the security measures provided. In this case though, the vendor needs to clearly explain what happened. As for the customers, they now need to analyze if they need to continue using the said vendor. On a final note : never underestimate the power of mistakes - plain and simple. They exist and happen most usually.