You were never blamed for the possible bug (which might exist at hn or with the mail service, still not sure). If there is nothing that can be done, then there'

You were never blamed for the possible bug (which might exist at hn or with the mail service, still not sure). If there is nothing that can be done, then there's nothing that can be done. That's what you were told in very simple and direct terms. I'm sorry for your loss.