3 ms·
If I treated one of my employers' customers in the way that HN treated Delan then I would rightly be given a serious talking to. I appreciate that (1) Delan is
by andyjohnson0 14y ago
If I treated one of my employers' customers in the way that HN treated Delan then I would rightly be given a serious talking to.
I appreciate that (1) Delan is probably wrong about this feature not working, and (2) HN is a free service and Delan can therefore only have limited expectations. But HN has value to ycombinator in terms of brand awareness and goodwill, and HN clearly has value to Delan (community? learning?). Treating him or her in a way that ignores this value represents a failure.