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Arh... but with that, the service provider has to opt-in.. they have to choose to add get satisfaction. I am talking about a place you can go and register issue
by al_james 14y ago
Arh... but with that, the service provider has to opt-in.. they have to choose to add get satisfaction. I am talking about a place you can go and register issues you are having with a service, even if they have not added any formal issue tracking (either because they are too lazy, too busy or simply dont want to know).
Of course, the trick is to get the service providers to take a look, but with enough user engagement, maybe it would work.
- kmfrk 14y agoActually, they have to opt out, which is why GS is such an awful concept.
- al_james 14y agoHow do you mean? Maybe I misunderstand what getsatisfaction is.... could I go there are report a bug on hacker news for example even if hacker news have not joined getsatisfaction?
- adrianhoward 14y agoMaybe I misunderstand what getsatisfaction is.... could I go there are report a bug on hacker news for example even if hacker news have not joined getsatisfaction? Yup - you misunderstand, and yes you could just report something for a company that's not joined getsatisfaction. A chunk of people see this as a bad thing - see http://37signals.com/svn/posts/1650-get-satisfaction-or-else http://37signals.com/svn/posts/1650-get-satisfaction-or-else and http://sachin.posterous.com/get-satisfactioncom-is-blackmail-37signals http://sachin.posterous.com/get-satisfactioncom-is-blackmail... for example.
- al_james 14y agoArh yes. Thats almost exactly what I was talking about. I think its a good idea, although getsatisfaction's implementation (language, high fee to remove competing ads) is not great.