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The password reset works but the process is a massive cluster fk ... when I set up my account initially, I would log in using Google open id, so either I never
by trustfundbaby 14y ago
The password reset works but the process is a massive cluster fk ... when I set up my account initially, I would log in using Google open id, so either I never had a password setup or didn't remember my correct one ... either way I was fine since I use HN so often that my login just doesn't expire.
Eventually I needed to set up HN on my ipad and of course I tried to reset my password, but it didn't work, even though it kept telling me that my password was sent ... eventually I figured out that I had entered my email incorrectly (I had just put in my twitter handle, but HN didn't complain about the entry), and changed it using my logged in laptop.
T'was definitely a very frustrating 2 hours of my life
I don't understand why the process can't be a bit more user friendly, the customer support messages on the OP made me cringe ... very very poor.
- kamjam 14y agoTotally agree on your last point. Free or not, that's defo not customer support! Sounds like it was sent by a developer or something, cos it's probably how I would respond, lol.
- lostlogin 14y agoMy reset attempt went unanswered too, and this occurred when setting up an account on an iPad after having login automatic for months (?years). In the end, after several reset attempts I made a new account.