I work for a manufacturer of audio gear and we have a product with capacitive controls .. which we thought was quite nifty when released, but .. given the custo

I work for a manufacturer of audio gear and we have a product with capacitive controls .. which we thought was quite nifty when released, but .. given the customer demand for a mode which completely disables capacitive control over the audio device features .. we have since learned is a very uncomfortable device to use for many people. So much so that we had to release a version of the firmware that allows the capacitive controls to be completely disabled, and its become quite popular among the user base. I think it makes sense for a lot of things - high-performance control surfaces that will be engaged by the user constantly and with intent - but for the one-off features that are only seldom referenced by the user, it can be a real detriment to user satisfaction, especially when accidentally/unintentionally activated. We've learned the lesson and only plan to integrate capacitive features where its needed most - for performance-oriented devices.